Qingdao Haikejia Intelligent Equipment Technology Co., Ltd.

Qingdao HICOCA Intelligent Technology Co., Ltd. is committed to providing customers with a complete set of intelligent food production and packaging assembly line solutions. It is a national high-tech enterprise and has been awarded the National Flour Food Product Packaging Equipment R&D Center by the Ministry of Agriculture. It undertakes the national 13th five-year special project, the invisible champion enterprise, the leading enterprise of agricultural industrialization in Qingdao, the strategic emerging enterprise, and the Qingdao Enterprise Technology Center. HICOCA has always been dedicated, professional, focused on intelligent product development and scientifictechnolog innovation, and has made positive contributions to the intensive and large-scale production of China′s staple food industry.

HICOCA has more than 300 employees, including more than 60 R&D and design personnel, and more than 50 technical service personnel. The annual R&D investment accounts for more than 10% of sales revenue. The manufacturing base is equipped with the world′s advanced processing and manufacturing equipment such as laser cutting machining center imported from Germany, vertical machining center, OTC welding robot and FANUC robot. Established a complete ISO9001 international quality system and GB/T2949-2013 intellectual property management system, applied for more than 200 patents, 2 PCT international patents, including more than 90 invention patents, 9 software copyrights, and 4 trademark rights.

Our service:

Pre-sale SERVICE: WITH project planning department, professional and technical personnel to contact pre-sale customers with plant layout, prenatal prediction, product structure planning, equipment selection and other services, with the east, central, western three major marketing regions, to achieve each customer′s one-to-one service needs.

After-sales service can provide on-site equipment installation guidance, free training users on equipment operation and maintenance. Set up a professional service engineer team, through remote operation, telephone communication, video connection, live connection, on-site service and other ways to solve all kinds of problems raised by users in the first time, through the establishment of customer files to provide accurate customer service solutions, to solve customers′ worries.

HICOCA launched the after-sales parts library strategy, monthly, quarterly and annual return visit policy, and recorded the problems raised by customers and found on the spot at any time to form a benign communication mechanism, so as to achieve the service implementation plan of answering every question. Develop after-sales engineer training mechanism, and constantly improve the technical level, service level and communication ability of engineers, so as to make everything customer-centered and striver oriented.