| After-sales Service: | Engineer Come to Customer′s Factory |
|---|---|
| Warranty: | One Year |
| Application: | Food, Commodity, Machinery & Hardware, Textile, Alcohol, Toy, Chemical, Apparel, Gifts & Arts, Dining, Medical |
| Packaging: | Bag |
| Automatic Grade: | Automatic |
| Driven Type: | Electric |
| Customization: |
|---|
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| Technical specification | |
| Voltage | AC220V |
| Frequency | 50Hz |
| Power | 4.2kw |
| Gas consuming | 10L/min |
| Packaging range | 300-1000g 1500-2500g |
| Packing capacity | 8-13 bags/min 6-8 bags/min |
| Equipoment size | 960*980*1450mm |
| Paper size for packing | 190*258mm(≤500g) 258*270mm(≤1000g) 320*420mm(≤2500g) |
Qingdao HICOCA Intelligent Equipment Technology Co., Ltd. is committed to providing customers with a complete set of intelligent food production and packaging assembly line solutions. It is a national high-tech enterprise and has been awarded the National Flour Food Product Packaging Equipment R&D Center by the Ministry of Agriculture. It undertakes the national 13th five-year special project, the invisible champion enterprise, the leading enterprise of agricultural industrialization in Qingdao, the strategic emerging enterprise, and the Qingdao Enterprise Technology Center. HICOCA has always been dedicated, professional, focused on intelligent product development and scientifictechnolog innovation, and has made positive contributions to the intensive and large-scale production of China's staple food industry.
HICOCA has more than 300 employees, including more than 60 R&D and design personnel, and more than 50 technical service personnel. The annual R&D investment accounts for more than 10% of sales revenue. The manufacturing base is equipped with the world's advanced processing and manufacturing equipment such as laser cutting machining center imported from Germany, vertical machining center, OTC welding robot and FANUC robot. Established a complete ISO9001 international quality system and GB/T2949-2013 intellectual property management system, applied for more than 200 patents, 2 PCT international patents, including more than 90 invention patents, 9 software copyrights, and 4 trademark rights.
Pre-sales service: With project planning department, the technical personnel will match the request of pre-sales customer's factory layout designing, pre-production forecast, product structure planning, equipment selection and other services. There are three major marketing areas in the east, central and western regions. One-on-one service needs of a customer.
After-sales service can provide on-site equipment installation guidance, free training for users to operate equipment and maintenance. HICOCA has set up a professional team of service engineers to solve all kinds of problems raised by users through remote operation, telephone communication, video connection, live connection, on-site service, etc., and provide customers with accurate service by establishing customer files to solve customers' worries.
HICOCA launched the after-sales spare ponentes store strategy, according to the return visit at regular intervals, we will record the problems raised by customers and form a benign communication mechanism, so we can suggest solutions immediately to client's problems. We have also developed an after-sales engineer training mechanism to continuously improve the technical level, service level and communication skills of the engineers.
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